Patient Frequently Asked Questions
What if the actual cost ends up different (higher) than what Markit Medical estimated?
At Markit Medical, we strive for the most accurate pricing. However, please note these are estimates and we cannot guarantee an exact out-of-pocket cost due to circumstances outside of our control. If a significant discrepancy occurs, please let us know.
How is my information protected with your product?
Our system is HIPAA compliant, and requires a secure log on for each patient and user.
I’m getting an error message when I try to log in to see my options. What should I do?
First, double check that you are typing your Insurance ID correctly (and not the group ID) in the login screen. Second, make sure you have read and accepted the disclaimer. If you still get an error, contact (800) 580-9220 or email us at firstname.lastname@example.org. We’re here to help.
I’m getting an error message when I try to select my option. What should I do?
First, ensure that you are only selecting one option. Second, double check to make sure you've picked out your preferred appointment days/times. If you still get an error, contact (800) 580-9220 or email us at email@example.com. We’re here to help.
What is a deductible and coinsurance?
Check out our page titled "Common Healthcare Terminology" to obtain a full glossary of commonly used insurance terms.